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<p><strong>Right of withdrawal</strong></p>

Right of withdrawal

Consumers have a fourteen-day withdrawal.

Right of withdrawal

You have the right, within fortnight to revoke this contract without giving reasons. The cancellation period is fourteen days from the day , on which you or a third party named, who is not the carrier, have taken possession of the last goods.

In order to exercise your right of cancellation, you have to use a clear explanation (e.g. a letter sent by post or an email) Inform your decision to revoke this contract. You can use the attached model cancellation form, but this is not prescribed.

To maintain the cancellation period, it is sufficient for you to send the notification to the exercise of the right of cancellation before the cancellation period expires.

Consequences of the revocation

If you cancel this contract, we have all payments that we received from you, including the delivery costs (with the exception of the additional costs, which result from the fact that you choose a different type of delivery than the cheapest standard delivery offered by us to repay), immediately and at the latest within fourteen days from the day, on which the notification of your revocation of this contract was received. For this repayment we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed with them; Under no circumstances will you be charged for fees for this repayment. We can refuse the repayment until we have returned the goods or until you have provided the proof that you have returned the goods, depending on which the earlier time is.

You have the goods immediately and in any case at the latest within fourteen days from the day on which you inform us about the revocation of this contract, to send or hand over to us. The deadline is preserved if you send the goods before the deadline of fourteen days. They bear the immediate costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to the quality, properties, properties and functioning of the goods not necessary to deal with them.

The right of withdrawal does not exist with the following contracts:

  • Contracts for the delivery of sealed goods that are not suitable for return due to the reasons for health protection or hygiene if their seal has been removed after delivery.
  • Contracts for the delivery of goods if they were inseparably mixed with other goods due to their nature.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

- to Rocz GmbH, Hauptstraße 37, 74821 Mosbach, Germany, off@rocz.eu

- hereby revoke (n) I/we (*) the contract concluded by me/us (*)
Were (*)/the provision of the following service (*)

- ordered on (*)/receive on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only when notifying paper)

- Date

(*) Incorrect painting.

Return labels

Without prejudice to your legal rights, we provide you with free return labels for your return within Germany. We will send you the return label by email. You can submit the return in a parcel shop of the respective provider in Germany.